The missing link for mobile workflow management

I, like many people, rely heavily on my smart phone to manage my work when I am out and about. I personally use an iPhone and love the fact that I can see my calendar, deal with emails on the fly, and even schedule tasks into my task list seamlessly using my phone. I have […]

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How to make team agreements stick

A member of my team was having a conversation with a client recently about our Smart Teams program. They were keen to look at ways to create a more productive email culture but were hesitant because they had tried to embed a set of email protocols in the past, but nothing had changed. Their concern was that […]

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Urgent! Video Series – 10: Do What You Say You Are Going To Do

My new book Urgent! was published on 1st August. In this series of videos I am going to unpack some of the key strategies for moderating unproductive urgency. In this video, Do What You Say You Are Going To Do, I cover delivering on your promises and commitments, and not forcing others to chase you […]

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Fit for purpose

A client in a recent Smart Work online training program asked a question I thought was worth sharing. We were discussing the use of the task management system in Outlook, which I believe to be the best tool for managing your tasks and priorities. The Smart Work program promotes opening the Outlook Task Bar in […]

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Urgent! Video Series – 9: Commit Fully When It Is Truly Urgent

My new book Urgent! was published on 1st August. In this series of videos I am going to unpack some of the key strategies for moderating unproductive urgency. In this video, Commit Fully When It Is Truly Urgent, I talk about the importance of committing fully in your response when a truly urgent issue or […]

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Creating productivity alignment in remote teams

One of the frequent challenges my clients who work remotely raise with me is that it feels harder to keep everyone in the team aligned on projects and other complex work when you are not seeing each other day-to-day. It is not the lack of formal meetings that is making this hard – we still […]

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Urgent! Video Series – 8: Minimise Distraction When Interrupting Others

My new book Urgent! was published on 1st August. In this series of videos I am going to unpack some of the key strategies for moderating unproductive urgency. In this video, Minimise Distraction When Interrupting Others, I cover how to interrupt others in a mindful and purposeful way to minimise unnecessary distractions.

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I need you to be responsive

In most situations, if I need something from you, I would prefer you to be responsive and take a week to deliver, rather than be reactive and take a day. That’s right, I would prefer that you took longer, but manage my expectations appropriately. You see, one of the most important elements in our working […]

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Urgent! Video Series – 7: Be Responsive, Not Reactive

My new book Urgent! was published on 1st August. In this series of videos I am going to unpack some of the key strategies for moderating unproductive urgency. In this video, Be Responsive, Not Reactive, I cover not reacting mindlessly to incoming work, emails and communications.

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The amazing tools at your fingertips

I was running late for tennis doubles the other day, stuck in traffic and feeling mildly frustrated. I was going to call my mate Nick, but that felt like overkill as I was just a couple of minutes away, and I knew they could warm up without me.  A quick text would be better, but […]

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