Urgent! Video Series – 9: Commit Fully When It Is Truly Urgent

My new book Urgent! was published on 1st August. In this series of videos I am going to unpack some of the key strategies for moderating unproductive urgency. In this video, Commit Fully When It Is Truly Urgent, I talk about the importance of committing fully in your response when a truly urgent issue or […]

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Creating productivity alignment in remote teams

One of the frequent challenges my clients who work remotely raise with me is that it feels harder to keep everyone in the team aligned on projects and other complex work when you are not seeing each other day-to-day. It is not the lack of formal meetings that is making this hard – we still […]

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Urgent! Video Series – 8: Minimise Distraction When Interrupting Others

My new book Urgent! was published on 1st August. In this series of videos I am going to unpack some of the key strategies for moderating unproductive urgency. In this video, Minimise Distraction When Interrupting Others, I cover how to interrupt others in a mindful and purposeful way to minimise unnecessary distractions.

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I need you to be responsive

In most situations, if I need something from you, I would prefer you to be responsive and take a week to deliver, rather than be reactive and take a day. That’s right, I would prefer that you took longer, but manage my expectations appropriately. You see, one of the most important elements in our working […]

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Urgent! Video Series – 7: Be Responsive, Not Reactive

My new book Urgent! was published on 1st August. In this series of videos I am going to unpack some of the key strategies for moderating unproductive urgency. In this video, Be Responsive, Not Reactive, I cover not reacting mindlessly to incoming work, emails and communications.

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The amazing tools at your fingertips

I was running late for tennis doubles the other day, stuck in traffic and feeling mildly frustrated. I was going to call my mate Nick, but that felt like overkill as I was just a couple of minutes away, and I knew they could warm up without me.  A quick text would be better, but […]

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Urgent! Video Series – 6: Use Appropriate Tools for Urgent Requests

My new book Urgent! was published on 1st August. In this series of videos I am going to unpack some of the key strategies for moderating unproductive urgency. In this video, Use Appropriate Tools for Urgent Requests, I talk about avoiding using tools like email as the only way to communicate urgent requests.

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Urgent! Video Series – 5: Don’t Always Expect Instant Service

My new book Urgent! was published on 1st August. In this series of videos I am going to unpack some of the key strategies for moderating unproductive urgency. In this video, Don’t Always Expect Instant Service, I cover having reasonable expectations around deadlines with your team, colleagues and peers.

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How a culture of accountability helps reduce urgency

The office I work from has several apartments above it. The rubbish bins in the car park are the responsibility of the apartment tenants, who should put them out to be collected each week. Because the landlord also runs a retail shop from the building, which has its own industrial bins, there is some confusion […]

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Urgent! Video Series – 4: Tell Them When You Need It By

My new book Urgent! was published on 1st August. In this series of videos I am going to unpack some of the key strategies for moderating unproductive urgency. In this video, Tell Them When You Need It By, I talk about always clearly communicating the due date or deadline when requesting work from others.

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