Email Management
Do new email features help or hinder?
Listen to audio version Microsoft continually introduces new features to tools like Outlook designed to make us more productive. Many of these additio...
The rule of ten
Listen to audio version A client I was working with recently asked me how many notebooks she should keep active in Microsoft OneNote. She wanted to know the...
Reduce unnecessary CCs by empowering your team
Prefer to listen? Listen to Dermot's audio recording below: I am noticing a recurring behaviour with many people who email me. I’m not sure if I’m noticing ...
The value of an empty Inbox
Many of you will know that I am a big fan of the ‘Inbox Zero’ way of working. A good friend recently challenged this idea and suggested that having an empty ...
Are your subject lines fuzzy or focused?
I recently helped a team create a more productive culture around email usage. They were all past alumni of Smart Work, and all passionate users of the system,...
How Wasteful Email Habits Can Cause a Productivity Drought
The early 2000’s brought the worst drought in recorded history, which in Sydney meant severe water restrictions. We couldn’t wash cars, water the garden, or allo...