Email Management
Do your habits serve you or satisfy you
Listen to audio version Some habits are useful. Others are simply comfortable. At work, we often repeat processes because they feel effective. We m...
Do new email features help or hinder?
Listen to audio version Microsoft continually introduces new features to tools like Outlook designed to make us more productive. Many of these additio...
The rule of ten
Listen to audio version A client I was working with recently asked me how many notebooks she should keep active in Microsoft OneNote. She wanted to know the...
Reduce unnecessary CCs by empowering your team
Prefer to listen? Listen to Dermot's audio recording below: I am noticing a recurring behaviour with many people who email me. I’m not sure if I’m noticing ...
The value of an empty Inbox
Many of you will know that I am a big fan of the ‘Inbox Zero’ way of working. A good friend recently challenged this idea and suggested that having an empty ...
Are your subject lines fuzzy or focused?
I recently helped a team create a more productive culture around email usage. They were all past alumni of Smart Work, and all passionate users of the system,...