Category Archives:

Collaboration

Stay in the loop and in control

I recently worked with the head of a consulting team in Sydney. He was receiving a large volume of emails every day and was struggling to keep up. During our discussions I discovered that he was CC’d on every email sent to his clients by his team. This resulted in him getting over three hundred emails every day! When […]

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Lack of clarity causes friction

When you are not clear in your communication to me, it causes me friction. I then need to seek clarification from you, in turn causing you friction. Both of us incur wasted time and frustration because not enough care was taken with the initial communication. You may have thought you were being clear, but if […]

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Mind the gap

I let the cat out of the bag a few weeks ago about my upcoming book Smart Teams. I am well and truly in the middle of a world of pain, with editorial deadlines, design meetings and writing. Lots and lots of writing. So, to give myself a bit of a break I thought I […]

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Collaboration tools: Useful, Usable and Used

Productive collaboration requires visibility across the team. To work well together, we need to have access to the right information, at the right time. We are sometimes managing complex work across multiple people in different locations. The more visible we can make this work, the easier it is to manage. The good news is that […]

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Know what they need most

People depend on you for many things every day.  There are work deadlines, deliverables and milestones, and it can be overwhelming when things start to stack up. My experience managing projects has taught me that it is vital you are crystal clear about your stakeholders’ most important requirements to successfully juggle multiple, often competing priorities. […]

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Reactive versus responsive

Because so much of our work is driven by emails and other ‘instant’ communication tools, we now operate in a business environment where urgency and reactivity have become the default. This can keep many of my clients from getting to their most impactful work, so a lot of my time is spent helping people work […]

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