Email Management
Reduce unnecessary CCs by empowering your team
Prefer to listen? Listen to Dermot's audio recording below: I am noticing a recurring behaviour with many people who email me. I’m not sure if I’m noticing ...
The value of an empty Inbox
Many of you will know that I am a big fan of the ‘Inbox Zero’ way of working. A good friend recently challenged this idea and suggested that having an empty ...
Are your subject lines fuzzy or focused?
I recently helped a team create a more productive culture around email usage. They were all past alumni of Smart Work, and all passionate users of the system,...
How Wasteful Email Habits Can Cause a Productivity Drought
The early 2000’s brought the worst drought in recorded history, which in Sydney meant severe water restrictions. We couldn’t wash cars, water the garden, or allo...
You get what you give
I’m in the middle of an amazing holiday in Europe, with just a few work commitments needing my focus, including this blog. Not too bad though – I’m writing t...
Make reply all a nuclear option
I was running a workshop recently in a large financial institution when three of the participants started talking to each other in whispers. This went on for a few m...