Smart Work Program

I completed this course with Suncorp Bank a few years ago and it’s something that I put into practice straight away. Using it has made me one of the most efficient leaders in my cohort of peers and my manager gets me to teach these practices to new leaders who join our team as part of onboarding. I love it.

Great session packed full of practical tips. Love the reach this has with our most senior leaders working with Dermot earlier in the year. This gives us a real chance to make a shift in our behaviour across the bank.

That is one of the best and most practical sessions I have attended. It was a revelation. I had no idea Outlook had this functionality. Simple solutions that don’t feel daunting to put in place that will make me more effective in my day-to-day. I got a lot of value out of this session and am excited about putting these solutions in place.

This was the best presentation I have been to in a long time. I really look forward to not feeling so chaotic with over 6000 emails in my inbox and using the learns from this session to change from busy to brilliant! Awesome!

You brought such authenticity, warmth, and clarity to the session, and it clearly struck a chord with so many across the bank. Your ability to connect, guide our learners, and share your expertise made the experience not just informative – but truly inspiring. Congratulations again on such a brilliant delivery and the incredible impact you’ve made bank-wide. We’re so lucky to have you involved.

It is so AMAZING and I am super grateful for your guidance and tips. I feel a lot more “under control” and confident with getting through my workload now. On Friday, I had a Zero Hero session and got my inbox down to a big fat ZERO!! I also think that your presentation style and content is awesome – I’ve been telling everyone who will listen that they need to do this training.

I completed my second Smart Work session this morning and compelled to thank the team for organising such invaluable training. Matt was a great host who brought life and interest to his presentation and as of today I have zero emails in my inbox! They are all hiding in my ‘Filing’ folder. I feel armed and ready to start each day knowing clearly what tasks lay ahead and I know collectively we will all work far more effectively and efficiently than before.

Thank you for the workshop Dermot! Already in my first two weeks of implementing this new way of working, I’ve been able to achieve a zero inbox which has made me feel more in control of my time. A well broken down training and hands-on learning experience that has brought out the best in me!

I really enjoyed Dermot’s energetic presentation style. Despite the amount of content, the session was well-paced and finished right on time.I especially liked the strategies for prioritising tasks. The Monthly Top 10, Weekly ROAR, and Daily Pass techniques. These will definitely help me stay more organised and productive. There were also plenty of useful tips for Microsoft Outlook. Although I lost my previous Outlook settings due to a PC issue, the Technical Guide provided by Dermot will make it easy to set everything up again.

I really enjoyed the Smart Work session – some of the strategies and quick wins will made such a huge difference both short and long term. Setting up tasks, reflecting on the week that was and the week to come and not letting myself be consumed by my emails have been some key highlights I’ve taken from the session. Dermot was a great facilitator, engaging and had a wealth of knowledge to support. Thank you for a great two sessions.

Thank you Dermot, this course has been fantastic. I have learnt about so many part of outlook I was not aware of and am already seeing a difference in the way I work from the changes I made earlier on in the course.

I am delighted to report that today, the team are totally energised and working diligently to implement the new systems. The office has a completely different feel, a warmth of positive energy.

I recently attended the Dermot Crowley Smart Work workshop, and what an excellent day it was. Dermot’s integrated approach to managing inputs, actions, and outcomes through centralised action planning has made a world of difference to how I operate, helping me achieve a zero inbox and feel more in control of my time. The changes he made to my Outlook setup and his practical tips have truly helped me harness the power of a great system for time management—I only wish I had discovered Dermot years ago!

As someone to whom work organisation does not come naturally, the Smart Work program has changed my life and transformed the way I work every single day. I’m getting more done in less time and achieving better outcomes through improved prioritisation and spending more time on activities that truly add value to my part of the business. I’ve been telling everyone how valuable this program is and that anyone who works with emails should do it – it will change your working life.

The Smart Work program is one of the best development courses I have ever completed in my 20 year sales career. The skills and techniques to improve productivity and performance output are best in class. The team at Adapt are professional and experienced In this facilitation. Super happy that 18 members of our Good Drinks Sales & marketing leadership teams now have the skills to be even more productive in their work habits. 

I would like to take a moment and show my appreciation for the excellent ‘Smart Work Course’ you ran last week. I would highly recommend this course to anyone that uses Microsoft Outlook and is interested in improving their efficiency, as a significant amount of your content is useful in everyday management of tasks. You have a great presentational style which, combined with your content, proved to be very effective and I hope this email can be used as a testimony for my appreciation of the course.

You have revolutionised my life! Our session on Wednesday was a game-changer for me! Unlike most courses, where I begin seriously invested and drift off half way through, I actually found myself becoming more invested in what you were saying as the day progressed.

In my 6 years in CommSec (and CBA) this is the BEST COURSE I’ve ever done. I would recommend to anyone at any level. In fact I’ve had 4 of my staff go through it since. Its easy application in real time with ongoing support makes it easy for everyone and anyone to implement .. it’s now a way of life and I’d NEVER go back.

I was looking for an expert who could talk to all levels of employees and management and provide new insights and work tactics to allow them to work smarter, not harder. Since Dermot delivered his keynote, his name has echoed in our workplace as people have discovered an easier way of life during a very busy period. Multiple employees have thanked me for finding such an inspiring speaker, sharing what they have implemented and how it has impacted their daily lives.